• Assure users are provided efficient and timely support, ensuring that user expectations are met or exceeded
  • Analyse most common incidents and problems and develop action plans to enhance the end user experience satisfaction with the Service Desk
  • Participate in infrastructure-related projects (e.g., technology upgrades, new hardware and software deployments, e-learning)
  • Enhance current level of helpdesk system/structure with team leader and manager
  • Lead current service management team with team leader

Job Requirements:

  • Possess Diploma or Degree
  • At least 2 years relevant experience working with Service Desk engineers and managers.
  • A proactive person with excellent communication skills.
  • Ability to understand end users requirements, concerns and manage interaction between different parties
  • Has a positive approach to working with people, emphatic and has a “can do” mind set.
  • Has a broad knowledge of IT technology and infrastructure
  • Understand well about Helpdesk service and structure
For interested parties:
  • Please send your resume in MS WORD FORMAT to
  • Please indicate your Current Salary (Last Drawn Salary), Expected Salary and your Notice Period in your resume
  • Please indicate your Reasons for leaving current and/or last employment
We regret to inform you that the only short listed candidates will be notified.
Thank you
Consultant’s name: Hiroto Sato
EA Reg. No.: R1107242
EA Name: Salesbridge HR Pte. Ltd.
EA. License No.: 13C6828